Dispatcher

Posted on: May 2022

Job location: Stouffville

Position Summary:

Reporting to the Dispatch Supervisor, the Dispatcher is responsible for delivering excellent customer service by coordinating and fulfilling orders in a safe and efficient manner.

Responsibilities:

  • Operate the scale system and process weigh tickets.
  • Check/tare in trucks (ensure that weight restrictions are abided by, i.e. no overloads)
  • Collect documentation as per requirements for transport vehicles and inform Management of any discrepancies.
  • Proactively communicate customer, transport and system issues with logistics, sales, and operations to ensure timely resolution.
  • Process credit/debit sales and reconcile daily.
  • Maintain accurate records of scale house and Hauler activities.
  • Monitor traffic flow within the pit, enforce rules, maintain communication with loaders.
  • Receive and process orders from clients, plant personnel, sales, other internal dispatch peers, and other internal customer representatives.
  • Provide assistance via phone or face-to-face contact with visitors, clients, and drivers.
  • Refer to daily checklist/logs to identify, record, and communicate changes; aiming to minimize delivery disruptions to the customer.
  • Enter receipts of resale weigh-bills into the system in a timely and accurate fashion.
  • Send out End-of-Day shipping totals and communicate next day order requirements.
  • Minimal physical effort – some snow removal, garbage removal, ongoing cleaning duties, lifting boxes of tickets, etc.
  • Responsible for reporting any observed safety violations and/or hazards to supervisors and management.

Qualifications:

  • 1 year of dispatch experience is preferred.
  • Knowledge of the construction industry is an asset, but not essential.
  • Familiarity with order taking, dispatching, and processing debit/credit transactions
  • Strong keyboard skills and knowledge of computers and Microsoft Office
  • Work effectively as a member of a team but can thrive in an independent environment
  • Applies a positive & optimistic attitude
  • Works well under pressure
  • Detail-oriented, thorough and accurate when entering data
  • Communicates effectively with the ability to build relationships with customers
  • Well organized in a fast-paced environment
  • Strong attention to detail
  • Initiative
  • Reliability

Location:

14245 9th Line

Whitchurch-Stouffville, ON

L4A 7X3

Hours:

Monday to Friday 7:00 am-4:00 pm subject to change based on business demands.

 

While we appreciate all applications we receive, only candidates under consideration will be contacted.

Accommodations are available upon request for candidates taking part in all stages of the selection process

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